Program Objectives
This training program is open to anyone interested in expanding their professional skills. The practical examples and exercises are chosen so they map well to the daily work of Quality Managers; participation is expressly open to everyone, regardless of current professional role. The course teaches methods, tools, and content that can be applied in many different work contexts.
The following typical tasks from the daily work of Quality Managers serve as worked examples in the exercises; they can be adapted to other fields of activity during the course:
- Audit plans
- CAPA workflows
- Nonconformity reports
- FMEA registers
- Supplier audits
The program integrates two key areas of development:
- ITIL® 4 Specialist: Monitor, Support and Fulfil* covers the principles and practices of ITIL 4, with a deep dive into Event Management, Incident Management, Service Request Management, and Problem Management. It explores the roles of people, technology, and partners in these processes, including the functions of the Service Desk. Key topics include data streams, automation, monitoring techniques, and the integration of ITIL practices within operational value streams. Case studies and best practices are examined, along with preparation for the ITIL certification exam.
- Jobcoaching - Bewerbertraining* focuses on preparing individuals for the labor market. This includes self-reflection to identify strengths and potential, defining career goals, and researching the job market. Participants learn to create professional application documents, manage their online presence, and develop networking strategies. The training covers effective interview techniques, including body language and presentation, as well as strategies for handling rejections and setbacks. Time and self-management skills are addressed, alongside options for further education and qualification. Preparation for assessment centers, salary negotiations, and overcoming personal barriers such as self-doubt and stress are also included. Basic labor law knowledge and self-marketing techniques are imparted to support a successful career start.
Learning Objectives
Upon completion of this program, participants will be able to:
- Understand and apply ITIL 4 principles to IT Service Management.
- Implement effective strategies for monitoring, event, incident, service request, and problem management.
- Optimize the functions and processes of the Service Desk.
- Analyze and leverage data streams, tools, and automation in IT operations.
- Integrate ITIL practices within value streams.
- Conduct self-assessment to identify professional strengths and potential.
- Develop and execute effective job application strategies.
- Prepare for and perform well in job interviews and assessment centers.
- Manage professional relationships and career development opportunities.
- Present themselves competently in the job market.
Career Prospects
The ITIL® 4 Specialist training component is relevant for roles in IT project management, software development, data analysis, and IT service delivery. It prepares individuals for positions involving the development, implementation, and management of IT applications and services, as well as consulting functions in the IT sector.
The Jobcoaching - Bewerbertraining component enhances employability across various sectors by equipping individuals with the necessary skills for job searching, application, and career advancement. This can lead to successful employment or re-employment in diverse professional fields.