- Reviewing essential phrases from Business English I
- Building confidence in professional small talk
- Using natural expressions for meetings and teamwork
- Expanding vocabulary for everyday business interactions
- Developing fluency through role-play and simulations
- Strategies for speaking clearly and effectively
- Practice: dialogues on workplace challenges and solutions
Advanced Email and Correspondence Skills
- Refining email structure and tone for clarity and professionalism
- Writing concise and polite emails under time pressure
- Handling customer inquiries, offers, and complaints
- Writing formal vs. informal messages appropriately
- Using connectors and transitions to improve flow
- Practice: writing short professional replies and reports
- Reviewing common grammar and style errors in business writing
Meetings, Discussions and Negotiations
- Leading and participating confidently in meetings
- Expressing agreement, disagreement, and opinions diplomatically
- Clarifying and summarizing discussion points
- Making suggestions and recommendations
- Handling interruptions and misunderstandings
- Introduction to negotiation vocabulary and soft skills
- Practice: role plays for team meetings and mini-negotiations
Telephone and Online Communication
- Handling professional phone calls and video conferences
- Giving updates, clarifying details, and confirming arrangements
- Managing technical issues and delays professionally
- Tone and intonation for clarity and politeness
- Taking notes and summarizing calls accurately
- Practice: recorded phone and online meeting simulations
- Writing short follow-up messages and summaries
Presentations and Public Speaking
- Planning and structuring short business presentations
- Useful phrases for opening, transitioning, and closing
- Describing data, charts, and trends clearly
- Managing nervousness and speaking confidently
- Using visuals and slides effectively
- Practice: 3-5 minute presentations on simple business topics
- Feedback on pronunciation, clarity, and fluency
Cultural and Cross-Functional Communication
- Understanding communication styles across cultures
- Adapting tone and message to international audiences
- Building professional relationships across teams
- Avoiding common misunderstandings in multicultural settings
- Email etiquette for global communication
- Practice: case studies and intercultural role plays
- Strategies for polite disagreement and consensus-building
Final Module - Practical Application
- Real-life project simulation: from meeting to email follow-up
- Group discussion and collaborative task
- Short individual presentation (introducing a product/service)
- Business vocabulary quiz and pronunciation review
- Personalized feedback and progress summary
- Certificate preparation and next-level recommendation