This course is aimed at those interested in gaining a basic understanding of the ITIL framework. It provides essential knowledge to IT professionals seeking to grasp the key concepts of IT and the possibilities for service improvement. The course is also suitable for those interested in improving the IT security of their company. Upon completion of all content, the ITIL4 Foundation exam can be taken online.
- Four Dimensions of Service Management
- Service Value System
- Guiding Principles
- Service Value Chain
- Continual Improvement
- General Management, Service Management and Technical Management Practices
- Why IT Security?
- How Can You Protect Yourself?
- How Can You Protect Your Business?
- What Responsibility Do You Have As A Leader?
- Control your Reachability
- Self- and Time Management I + II
- Save Time when Dealing with Others
- Information Flood
This course can be combined with our other courses. The duration depends on the modules selected.